19. May 2022

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Peru’s top two telecom operators Movistar (Telefónica) and Claro (América Móvil), both part of global companies, continued to earn high marks for being transparent about government requests for user data, while competitors Bitel and Entel slightly improved practices promoting human rights, but in general lagged behind, according to a new report issued today from digital rights group Hiperderecho

Hiperderecho’s new ¿Quién Defiende Tus Datos? (“Who Defends Your Data”) report, launched today, reveals disparities in data protection and privacy practices among Peru’s four leading internet service providers (ISPs). Movistar came out slightly ahead in the new report after tying with Claro for the top position in the report’s last edition. Except for the user notification category, Movistar received full credit in all other evaluated parameters. Even though all four companies—Bitel, Claro, Entel, and Movistar—have improved their marks since the first edition in 2015, the disparities in the latest results are evident. In four out of eight evaluated categories, Bitel and Entel received no credit, highlighting their lack of transparency regarding government requests for getting access to user personal data.

Only Movistar and Claro received scores  for publishing information about government requests for user data, disclosing guidelines they follow when responding to such requests, explicitly committing to require judicial orders before handing user data to authorities, and disclosing practices for notifying users about such government requests. The report also looked at companies’ privacy policies, digital security practices, and human rights policies. In those categories, all four companies earned at least partial scores.

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