Bankers Worried About Data Security, CSI Research Suggests

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Research published by Consumer Services (CSI) reveals increasing threats among bank executives in hiring new talent and facing cybercrime threats as a challenge. The survey received 279 executive responses from the banking sector nationwide, bankers listed cybersecurity dangers (26%) and hiring employees (21%) as the top problems in 2022. 

The survey results, suggesting respondents from different bank asset sizes, provide an alternate look into how these organizations tackle concerning issues like compliance, technological innovations, and customer expectations. 

For example, to improve user experience and increase market shares, banks are promoting the use of digital tools, like account opening (51% responses), customer relationship management (43% responses), and digital loans (36% respondents). 

CSI is a leading fintech, regtech, and cybersecurity solutions partner operating at the intersection of innovation and service. It excels at driving the business forward with a unique blend of cutting-edge technology, effortless integration, and a commitment to authentic partnerships defined by our customer-first culture. 

Customers have raised the bar in expectations from banks, and the latter should respond accordingly, says David Culbertson, CSI president, and CEO. The data is paired with banks’ aspirations to improve digital tools, the banking industry is moving towards a digital-first mindset and aiming for digital advancement. Interestingly, bank leaders also aspire to open banking for growth, particularly for digital progress.