Consumer expectations of digital services increased since early 2020

This article has been indexed from Help Net Security

Consumer reliance on applications and digital services has soared since the start of the COVID-19 pandemic. A new global study by Cisco AppDynamics, which examined the digital behaviors of more than 13,000 global consumers, also identified consumers now have a zero-tolerance policy for poor application experience and automatically place blame on the application and brand, no matter where a performance issue stems from. Consumers and the reliance on digital services Since the start of 2020, … More →

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