How Otter.ai's new AI agents can play key roles in your live meetings, and more

Do you ever need help organizing and running your live meetings? Otter.ai is introducing a trio of virtual assistants that could provide that helping hand. Announced on Tuesday, each of the three AI agents has a specific purpose.

First up is the Otter Meeting Agent. This one is a voice-activated agent that can join your live meetings as a virtual participant. Once the meeting starts, the agent can answer questions based on accessible information from your company's meeting database. You can also talk to the agent to tell it to handle certain follow-up tasks, such as scheduling another meeting or drafting emails.

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The Meeting Agent is gradually being rolled out to all Otter.ai users for virtual meetings on Zoom. Support for Microsoft Teams and Google Meet will launch in the coming months.

Next up is the Otter Sales Agent, which offers real-time coaching for sales representatives speaking with customers. To help the rep, the agent can guide them through the conversation and even provide tips on how to handle objections from a customer who's hard to sell. Looking ahead, Otter also plans to unveil similar agents for marketing, recruiting, and other areas.

The Sales Agent is currently available to enterprise sales customers and can be used with any virtual meeting service.

Last is the Otter SDR (Sales Development Representative), which can independently perform live product demos. For example, visitors to your website could learn about a product on the fly without having to tie up an employee.

The SDR Agent is already live on Otter.ai's website. Those who want to purchase it should contact Otter's sales team.

Initially known for its speech-to-text transcription service, Otter.ai has since expanded into overall meeting assistance and support. In this regard, the new AI agents aren't the company's first foray into agentic AI or automated chatbots. In June 2023, Otter introduced a chat AI that can join meetings and answer questions about any content that was shared or discussed. After a meeting ends, the AI can also create action items, summaries, follow-up emails, and blog posts.

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Otter offers four different plans depending on your needs or the needs of your company.

The free plan includes the Otter AI Chat and is compatible with Zoom, Microsoft Teams, and Google Meet to automatically write and share notes. The freebie restricts you to 300 transcription minutes per month, 30 minutes per conversation, and the ability to import only three audio or video files.

At $16.99 per user per month (or $8.33 per user per month for an entire year), the Pro plan allows for 1,200 monthly transcription minutes and 90 minutes per conversation. At $30 per user per month (or $20 per user per month for an entire year), the Business plan increases the limits to 6,000 monthly transcription minutes and 4 hours per conversation. This one also offers a free 7-day trial. Finally, an Enterprise plan is designed for use across an entire organization.

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