Microsoft fixes Copilot issue blocking Windows 11 upgrades

Microsoft has lifted a compatibility hold that blocked upgrades to Windows 11 23H2 after resolving an issue that caused desktop icons to move erratically when using Windows Copilot on multi-monitor systems.

On Windows systems with more than one monitor affected by this known issue, the desktop icons will move between displays or jump out of alignment when using Copilot in Windows (in preview).

This known issue impacts home users running Windows 10 22H2, Windows 11 22H2, and Windows 11 23H2. It doesn't affect managed devices because Copilot for Windows has yet to roll out on enterprise systems.

The company also applied a compatibility hold to block customers using affected Windows 10 and Windows 11 devices from updating to Windows 11 23H2.

"If your organization is using Windows Update for Business reports, the safeguard ID is 47615939," Redmond said.

Microsoft has now resolved the bug via a server-side change for Windows 11 23H2 devices with updates older than January 9, 2024, and removed the safeguard hold on Wednesday, February 7, making Windows Copilot available on systems with no other compatibility holds.

"Eligible Windows 10 and Windows 11 devices with no other safeguards should now be able to upgrade to Windows 11, version 23H2," Microsoft said.

"Please note, it can take up to 48 hours before the update to Windows 11, version 23H2 is offered. Restarting your device might help it offer faster."

In January, the company confirmed another known issue causing Sysprep Windows validation 0x80073cf2 errors on Windows 10 22H2 systems.

Additionally, it's working to fix a bug triggering 0x80070643 errors when installing the KB5034441 security update to patch a BitLocker vulnerability tracked as CVE-2024-20666.

Earlier this month, Redmond also began investigating an Outlook bug triggering security alerts when opening .ICS calendar files after the December 2023 Patch Tuesday Office security updates are installed.